Claims Assistance You Can Count On.
Our claims executives are among the most experienced professionals available in the state of Florida. Our staff understands the Florida court system, the plaintiff attorneys we face and the laws that protect you, the policyholder.
Our Claims Department Will:
- Conduct an immediate investigation of allegations and determine the best course of action.
- Consult with independent medical experts to assess the treatment rendered.
- Provide a strong defense against nuisance suits.
- Work for a speedy and fair resolution of any meritorious action.
- Utilize experienced defense attorneys who specialize in medical liability claims.
- Keep you involved throughout the investigation process.
Incident Reporting:
We encourage precautionary reporting of incidents that are likely to result in a claim or lawsuit. This gives us time to review the facts, evaluate the potential liability and take any necessary action. Incident reporting does not trigger any mid-term changes in pricing or insurability.
Examples of incidents that should be reported include: complications, patient dissatisfaction or complaints and requests for medical records.
How To Report A Claim:
If you have received a lawsuit or a notice of intent, or if you become aware of an incident that is likely to result in a claim or lawsuit.
What To Do:
- Gather the following information
- Name, address and telephone number of your practice
- Policy number
- Date, time and location of alleged incident
- Brief narrative description of the allegation against you (do not offer your opinion at this point)
- Name, address and telephone number of the person or entity making the claim
- Any lawsuit papers or legal proceedings
- Any other pertinent documents or correspondence, including newspaper accounts
- Download and complete our Notice of Claim form.
- Fax the Notice of Claim form and all the above information to us at (904) 394-7134.
- Create a separate file for correspondence related to the claim – do not put that information in the patient’s file (it is discoverable).
What Not To Do:
- Do not modify, alter or add anything to the patient's medical chart.
- Do not discuss the case with anyone other than your claim adjuster or your defense attorney.
- Do not contact the patient or his or her attorney.
